documentation

Amazon minimizes repeated mistakes by embracing failures as learning opportunities through structured “Correction of Error” (CoE) documents. These 4-6 page documents analyze significant issues, detailing their impact, incident response, timelines, root causes, and action items for future prevention. The process fosters a culture of accountability and continuous improvement, ensuring that lessons learned lead to enhanced practices and reduced error recurrence. Overall, CoEs contribute to company-wide improvements and serve as a record of past issues.

https://beabetterdev.com/2025/02/23/why-amazon-never-makes-the-same-mistake-twice/